About Us

Wilkes is one of the leading independent medium-sized UK law firms operating from the Midlands region. We provide a wide range of specialist expertise aimed at our core clients – businesses, individuals, financiers and charities.

Our expert solicitors specialise in a wide range of legal services for both businesses and individuals. Choosing a solicitor is an important decision, and client satisfaction is at the core of everything we do.

Our aim from the outset is to become trusted advisors to our clients and consistently provide legal excellence at every opportunity.

The Team

Our well established Court of Protection team deals with all aspects of CoP work, with a focus on the management of the financial affairs of individuals who lack mental capacity to make decisions themselves, for example as a result of learning difficulties or dementia.

We support clients on a broad range of matters, including helping family members to apply to the Court of Protection to become a loved one’s Deputy, providing advice and guidance on their duties as a Deputy, dealing with disputes, and taking action where there is suspected financial or other abuse of a vulnerable adult. We also provide a full Deputyship service where we act on behalf of a vulnerable individual.

The Role

We are seeking an experienced administrator to join our Court of Protection team based in our Shirley office. The key purpose of this role is to assist and support the Partner and other solicitors, across all matters dealt with by the team. In particular, where the firm acts as a Deputy on behalf of a client, this role will deal with the administrative activities associated with this.

You will act as a first point of contact for clients, family members and other organisations, such as care homes or social services. All queries must be handled patiently and tactfully, as you will be liaising with vulnerable clients who may have limited understanding of their circumstances and may be under considerable stress.

You will manage the financial administration tasks of the team, such as arranging for bills to be paid and raising cheques where required. You will also be responsible for carrying out monthly reconciliations of clients’ bank statements using Excel to ensure all expenditure has been accurately recorded.

You will also provide general support to the team, including diary management, and ensuring all electronic and paper filing is carried out efficiently.

This role will ideally be full-time (35 hours per week) but we would consider applications from individuals looking for flexible working.

What we’re looking for

  • At least 1-2 years’ experience in an administrative role, ideally as a Legal Assistant or Legal Secretary.
  • Previous experience of Court of Protection work would be an advantage, but not essential.
  • Strong knowledge of Excel, in particular using spreadsheets to report and manage financial information, e.g. carrying out bank reconciliations.
  • Good general IT skills, including Outlook and Word.
  • Excellent administrative and organisational skills, with a methodical approach to work.
  • Able to balance competing priorities, as well as adapt to changing priorities.
  • Good interpersonal skills and proven ability to foster effective working relationships with colleagues.
  • Excellent phone manner, with proven ability to deal efficiently, patiently and courteously with telephone queries, in particular with vulnerable clients.
  • Able to demonstrate “can do” attitude.
  • Previous experience of working in a Lexcel and/or CQS accredited firm would be an advantage.

What we can offer you

As well as offering a competitive salary, we pride ourselves on creating a supportive, friendly and professionally rewarding work environment. Whist our team is busy, ambitious and we work hard, we do not have (or foster) an “excessive hours culture” found in many larger firms doing similar quality work.

We encourage and support our staff in their ongoing development, and provide ample opportunities for staff to build on their skills and experience.

We aim to provide flexibility where possible for staff in their working hours and location, and support all staff in maintaining a good work-life balance. This is underpinned by our enhanced family friendly policies, and our commitment to our staff’s mental health. We want to provide a supportive culture to allow people to thrive at work.

As a Firm, we believe we have a responsibility to make a positive impact on our local community, and we encourage all staff to participate in contributing to our local communities through our CSR initiatives.

Our benefits include:

  • 24 days annual leave plus the option to purchase additional days.
  • Matching 4% pension contributions.
  • Life Assurance of 4X base salary.
  • Discounts on personal conveyancing and wills.
  • Corporate discounts on gym memberships, restaurants and days out.
  • Annual flu jabs.

Other Information

The successful candidate appointed to this role will be subject to our standard background checking process, and any offer of employment made is conditional upon successful completion of those checks.

Details of how we handle your personal data can be found in our Candidate Privacy Notice.

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